Refund policy

Refund & Return Policy

Last Updated: October 12, 2026

At BetterGolfHQ, we strive to provide quality golf apparel and merchandise at competitive prices. Please review our return and refund policy before placing an order.

All Sales Are Final

All purchases made through BetterGolfHQ are considered final sale.

We do not accept returns or exchanges for:

Incorrect size selection
Change of mind or personal preference
Items that do not meet personal expectations
Accidental purchases
Unwanted gifts

We encourage customers to carefully review product descriptions, sizing charts, and order details before completing their purchases.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and photographs when available.

We will review the issue and provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Lost or Undelivered Orders

If your order does not arrive, please contact us so we can investigate the shipment.

If an order is confirmed lost or cannot be fulfilled, we will provide a replacement or refund as appropriate.

Order Cancellations

Orders may enter processing or production shortly after purchase.

Once an order has entered production or shipped, cancellation may no longer be possible. Please contact us immediately if you need assistance with an order.

Refund Processing

When a refund is approved, it will be issued to the original payment method. Refunds typically appear within 5–10 business days after processing, depending on your financial institution.